gixer750
Advanced Member
- Messages
- 219
norwich union di-rectum
my policy was on suspension since feb and i have spent a good couple of hours dealing with 5 different idiots at an offshore call centre to re start it on my teg. i didn't want to waste half a years no claims and get a derisory refund if i could help it.
first, the number for nud in the sticky doesnt work anymore, this is a good thing.
second, they have no idea what one is.
idiot 1: after half an hour of hold/repeat everything twice/hold etc, i got a good quote for the remaining 6 months. excess same as before £400.
idiot 2 had no information about anything i had previously set up and had me start from scatch. kept saying aftermarket injection kit instead of induction kit and after ages on hold asked if that was turbo or supercharger induction. my quote went up £50. excess still £400.
idiot 3: finally got through and said proceed with policy, to find out they had listed a diesel 2.0 cd5 integra. after half an hour of p*ssing about changing everything, i got a new quote, close to the higher one. i said proceed, but he insisted he needed to refund me £130 for the time not using the old car onto a card i no longer have, and then take back off me £180 for insuring a teg. excess same as before, £400.
when i told him to do the maths and just take £50 he argued about 'company policy' and cut me off.
idiot 4: all i wanted to do was get a cover note for a car with a chassis no. instead of a registration, after 20 mins of going round in circles the phone went dead. excess is still £400.
reasonable bloke who right at the end royally f**ked me 5: he picked through the problems and mistakes, made doubly sure of the sort of vehicle we were insuring, got a payment figure taking into account what was owed and what was owing, made sure my quote was accurate......
.....and then told me my excess on this vehicle is £820!!!!
i paid the £40 odd difference, i got my cover note within 36hrs (which was nice) and as soon as the teg is registered, i feel like kicking these 2hats into touch. isn't there a 14 day period where you can change your mind or something...
a truly shoddy outfit, you can tell why call centre staff in other countries cost less. i hate meeting people who are incompetent at the job they are paid to do.
rant over. :evil:
my policy was on suspension since feb and i have spent a good couple of hours dealing with 5 different idiots at an offshore call centre to re start it on my teg. i didn't want to waste half a years no claims and get a derisory refund if i could help it.
first, the number for nud in the sticky doesnt work anymore, this is a good thing.
second, they have no idea what one is.
idiot 1: after half an hour of hold/repeat everything twice/hold etc, i got a good quote for the remaining 6 months. excess same as before £400.
idiot 2 had no information about anything i had previously set up and had me start from scatch. kept saying aftermarket injection kit instead of induction kit and after ages on hold asked if that was turbo or supercharger induction. my quote went up £50. excess still £400.
idiot 3: finally got through and said proceed with policy, to find out they had listed a diesel 2.0 cd5 integra. after half an hour of p*ssing about changing everything, i got a new quote, close to the higher one. i said proceed, but he insisted he needed to refund me £130 for the time not using the old car onto a card i no longer have, and then take back off me £180 for insuring a teg. excess same as before, £400.
when i told him to do the maths and just take £50 he argued about 'company policy' and cut me off.
idiot 4: all i wanted to do was get a cover note for a car with a chassis no. instead of a registration, after 20 mins of going round in circles the phone went dead. excess is still £400.
reasonable bloke who right at the end royally f**ked me 5: he picked through the problems and mistakes, made doubly sure of the sort of vehicle we were insuring, got a payment figure taking into account what was owed and what was owing, made sure my quote was accurate......
.....and then told me my excess on this vehicle is £820!!!!
i paid the £40 odd difference, i got my cover note within 36hrs (which was nice) and as soon as the teg is registered, i feel like kicking these 2hats into touch. isn't there a 14 day period where you can change your mind or something...
a truly shoddy outfit, you can tell why call centre staff in other countries cost less. i hate meeting people who are incompetent at the job they are paid to do.
rant over. :evil:
