My experience with Eight Speed.

[CaLi]

I can only comment on the workshop side of things and regardless of the problems mentioned above without a doubt I would use eightspeed in the future to have work done.

Stevie is a top notch mechanic and very organised methodical and I was very impressed with the work I he carried out.

I would agree it has put me off considering buying parts through him but I will wait to see if this kick up the arse is taken on board which I'm sure it will be.

The problems here should not put anyone off his workshop services, they are first class

 

[turbo5]

I think he must have a lot more people satisfied than disatisfied, Stevie has done all the work on my car for the past 4 years, RBC, thermal gasket, FRSU, Mugen racing cat and manifold, drop links, spoon lowering springs, brake disc's /pads caliper refurbs, mapping, new speedo convertor numerous services and MOT's I can only give him praise.

 

[Eight Speed]

Your choice of course mate.

is a lot harder to gain confidence than lose it, though i cant comment personally as i havent used 8speed, but after reading this i probably never will either...

 

[Eight Speed]

Thank you Dave

I think he must have a lot more people satisfied than disatisfied, Stevie has done all the work on my car for the past 4 years, RBC, thermal gasket, FRSU, Mugen racing cat and manifold, drop links, spoon lowering springs, brake disc's /pads caliper refurbs, mapping, new speedo convertor numerous services and MOT's I can only give him praise.

 

[Eight Speed]

Your comments are hugely appreciated pal but if you consider that these comments are from a small number of customers unhappy with me. I have no excuse for these issues but in the 9 years I have been running the business these are the only complaint posts you will find.i have let things slip recently will return to form quickly once I make changes at eight speed. Keep an eye out for a post soon.

Regards, Stevie

I can only comment on the workshop side of things and regardless of the problems mentioned above without a doubt I would use eightspeed in the future to have work done.
Stevie is a top notch mechanic and very organised methodical and I was very impressed with the work I he carried out.
I would agree it has put me off considering buying parts through him but I will wait to see if this kick up the arse is taken on board which I'm sure it will be.
The problems here should not put anyone off his workshop services, they are first class

 

[Josh16v]

is a lot harder to gain confidence than lose it, though i cant comment personally as i havent used 8speed, but after reading this i probably never will either...

Typically, people usually only comment if they've had a bad experience. What about all the other parts he's sold? Must be hundreds by now!
Any business is going to have hiccups once in a while, if they didn't they'd never have mistakes to learn from....

Won't stop me from using Eight Speed in the future

 

[dotty]

Indeed, mentioning no names I know of a few..

In this day and age though where cheap tat appears to rule the roost with Honda tuning (generically speaking) if you want a good customer base then you need to be on the ball with everything.

 

[Dan34]

I can vouch that Stevie is sound. Ordered a few parts off him such as my spoon springs, AEM and gearknob. Kept me updated throughout each order as the springs and AEM had to be ordered in as I'm awkward! Haha

I would 100% take my car to him if it wasn't such a long drive!

 

[Eight Speed]

Thanks for the kind words guys, appreciated.

I have let Paudie and John down with my service but I have to learn from this and take this on the chin and improve my standards for the future. I will do this.

 

[PORTHOS]

Thanks for the kind words guys, appreciated.

I have let Paudie and John down with my service but I have to learn from this and take this on the chin and improve my standards for the future. I will do this.

This.

I can't think of anything worse than the thought of giving negative feedback and then waiting for the 'happy customers' to come and bash you for having a bad experience and the company flatly refuses to accept liability because they are seen as 'golden' on some forums.

What Eight Speed has done though is the absolute right thing and apologised. Something a lot of companies could learn from.
Negative feedback makes you a better company, accepting it is key and improving the service thereafter is paramount.

We shouldn't be afraid to give negative feedback and people should not see it as an opportunity to abuse someone for doing so, just because their experience was superb in comparison.
Let the companies look after themselves. Negative feedback is a good thing, take it on board and learn from it.

Other traders, take note, you could learn a lot from Eight Speed.
Humility is a quality a lot of people could benefit from and Eight Speed appears to have it in abundance.

 

[Eight Speed]

Our usp was always our reputation and this is something I treasure so this thread has hurt, a lot!

All I can do now is prove myself and show I am worthy of my reputation. I have been slack with delivery times avd forgetful with my after sales but no one has been left out of pocket, I will always see my customers right.

It's been a shot across the boughs this but I urge you to try us and let me show you how good we can be.

Stevie

 

[Nickyyy]

Seen my brace has been shipped today! Thanks Stevie

 

[alan-lee]

I bought an exhaust around Christmas last year and had a great experience with Stevie! Well packaged etc! Still on the car to this day!

Just my 2 pence! But these stories wouldn't stop me using him!

Still got my support

 

[Eight Speed]

Thanks guys, appreciated. I will aim to keep these issues to isolated events and soldier on.