Torque GT

[George92]

As other have said, this is isn't a testimonial thread but cannot fault my experience I had with them. Great communication by Tristan and Darren, given details how to track the car from Japan etc. Also a very friendly service when me and a good friend got there, on a Saturday I might add. I was given the opportunity for a quick test drive, a cuppa while doing the paperwork and a tour of the place which included a garage full of NSX-Rs, so cool! Also they were kind enough to leave me a half tank of fuel towards the long journey home.

Also for others i've seen moaning about tyres and brake pads, regarding the pads, for mot they can't take wheel off so can't see pad life. Usual for some MOT garages to just advise for when they can't properly see the pad. Mines were advised but are still on the car nearly 9 months and 3k later and they are fine. Regarding tyres I wasn't impressed with the fulda things they put on but they were brand spanking new so can't complain too much.

 

[MilanoChris]

Ah Cheers Chris, really helpful that, so I take it you would be more than happy if it happened to you? I'm ungrateful because I bought a car with these issues, wake up fella


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You're buying a 10+ year old car, there are bound to be some issues that fall through the net. As far as I can see, Torque GT did everything that they could to resolve these issues. Fella.

 

[randomjiberish]

You're buying a 10+ year old car, there are bound to be some issues that fall through the net. As far as I can see, Torque GT did everything that they could to resolve these issues. Fella.

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[randomjiberish]

You're buying a 10+ year old car, there are bound to be some issues that fall through the net. As far as I can see, Torque GT did everything that they could to resolve these issues. Fella.

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[randomjiberish]

They are, my point is maybe they shouldn't have been missed in the first place, especially brakes and suspension. Shouldn't have even passed the test. But you keep jumping to your ill informed opinions pal, that will help


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[Crazylegs]

They are, my point is maybe they shouldn't have been missed in the first place, especially brakes and suspension. Shouldn't have even passed the test. But you keep jumping to your ill informed opinions pal, that will help


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Not having a pop but you really need to start learning how to use the quote function ha ha! Are you using Tapatalk?

 

[randomjiberish]

Not having a pop but you really need to start learning how to use the quote function ha ha! Are you using Tapatalk?

Yes mate, sorry I've only just started using it so a bit pants with it lol, is this better?


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[MilanoChris]

I didn't have the greatest experience with Torque GT recently neither, didn't even get a mile down road before tensioner was rattling, tracking way out, discs 2mm below minimum thickness, they glued up the drop link boots. I was very trusting due to their rep but quickly realised this was a mistake.


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They are, my point is maybe they shouldn't have been missed in the first place, especially brakes and suspension. Shouldn't have even passed the test. But you keep jumping to your ill informed opinions pal, that will help


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I guess it's the way you just came on here with 2 sentences describing your poor experience. Had you taken the time to explain what the issues were in detail and then explain how Torque GT did or did not help to resolve these that would have been a much fairer review and also one that people on here might sympathise with and/or take more seriously.

Yes mistakes happen, TGM who have a glowing reputation on here have made mistakes. Every single garage in the world will make a mistake at some time, be it a second hand car dealer, car importer, servicing specialist, race team, tuner, whatever. It's how the garages behave once mistakes are identified which define them.

 

[randomjiberish]

I guess it's the way you just came on here with 2 sentences describing your poor experience. Had you taken the time to explain what the issues were in detail and then explain how Torque GT did or did not help to resolve these that would have been a much fairer review and also one that people on here might sympathise with and/or take more seriously.

Yes mistakes happen, TGM who have a glowing reputation on here have made mistakes. Every single garage in the world will make a mistake at some time, be it a second hand car dealer, car importer, servicing specialist, race team, tuner, whatever. It's how the garages behave once mistakes are identified which define them.

Fair comment mate, maybe I should have given more info just wasn't expecting to be insulted for having an opinion based on my experience. I'm not disputing the reputation they have, it's the sole reason I used them in the first place, I wouldn't do a 500 mile round trip to Fred's autos lol. I'm just sharing what happened to me that's all.


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[MilanoChris]

Fair comment mate, maybe I should have given more info just wasn't expecting to be insulted for having an opinion based on my experience. I'm not disputing the reputation they have, it's the sole reason I used them in the first place, I wouldn't do a 500 mile round trip to Fred's autos lol. I'm just sharing what happened to me that's all.


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That's the problem with the world and internets, often people are far too quick to get on their high horse and complain, making mountains out of molehills etc, I guess I tarred you with that brush. I apologise if I insulted you.

 

[Torque GT]

We take any criticism as an opportunity to learn and improve on what we already do, and this has been no exception. What's disappointing is that in spite of us making every effort to correct what were genuine errors, it's still been taken to an open forum by dragging up a 3 year old thread.

We're certainly not looking to get into an online argument as that ultimately solves nothing. I think everyone's said their bit in an amicable fashion and we all know where we stand. What I would ask is that if anyone is considering using us, please give us a call and make your own mind up. We're reasonable people who are enthusiasts first and foremost. We know what people expect of us and we'll hopefully continue to meet and exceed those expectations for years to come.

Thanks again to those who've left positive comments; we really do appreciate the support we get from our customers!

 

[TyperItr]

Out side view here.
I have never dealt with Torque GT but from what I read on this forum (over and over again) they are very good to deal with.

I don't understand how these things would slip past a 130 point check. I also think the fact the cars are 15 years old is an irrelevant argument if it is getting a 130 point check.

I have no problem with them refusing to pay main dealer prices. They know well main dealers overprice jobs. Also that you would still get someone else to do it and pocket the rest of the money. As long as they paid a reasonable price for the work and supplied the parts that is fine.

They sorted the problem out where other dealers would just laugh at you.That has to be respected and there is not much more a person can do to try rectify the problem.

Wound I buy from them if I was to import??? yes without question, I would trust them to get me a good car. Would I be urineed if my car had problems like described above?? Of course I would! I would not assume this was their general way of doing business though. I would feel unlucky, like my particular car slipped through the net somehow. Mistakes do happen, but resolving the mistakes is important too and this is what was done here. I feel this was handled very well.

Looking from the point of view if you were an owner in Torque GT, your company was built on reputation, would you intentionally let a car out with problems? I know for sure I would not and i don't think they would either. From a professional point of view this would not be good and every thing possible would be done to avoid this. Even if it required me breaking even or taking a small loss on a car. The reputation being kept in tact would be everything. Cant win them all. (Unless there were some circumstances where the owner just wanted the car and didn't care about a few issues)

I am sure there are questions being asked how this happened back in TorqueGt Headquarters. To try ensure it does not happen again.

That is how it looks from someone who has not dealt or even ever spoken to them.

 

[phillll]

Nothing but good words for Torque GT.

Got a previous car with them and Darren was fantastic. Even emailed first thing the following day to make sure I got home okay!
He also kept me in the loop with bids whilst holiday'ing in Vegas. Top guy, top company and the best importers in the UK.

 

[klone]

just to chuck in my two cents.

Ive had my teg for a year almost to the day. faultless experience from the start from Darren and Mike, couldn't have been happier.

Once I picked the car up, I did have a couple of teething issues with battery issues and the like but after speaking to Darren they were always supremely helpful. Whilst things shouldn't slip through MOTs and checks etc... Torque are always rushing to help resolve issues!

Im currently speaking with Josh (which reminds me to email you back Josh!) about some parts... and honestly ive had the best experience with them. I feel with any company you get back what you put in. ive dealt with MUCH bigger companies than Torque and been shafted before.

I will one day use Torque again im sure.

 

[randomjiberish]

That's the problem with the world and internets, often people are far too quick to get on their high horse and complain, making mountains out of molehills etc, I guess I tarred you with that brush. I apologise if I insulted you.

Yes I agree you see it all to often mate but I wouldn't do that intentionally I just feel it was worth the mention. In no way am I wanting to put people off as such it's more about sharing my experience, I do feel I was maybe unlucky on this occasion and again I do commend how they have dealt with some of the issues, I suppose I expected perfection so was even more disappointed when it didn't go smoothly if that makes sense. The last thing I'm trying to do is make enemies on here because you all seem like sound people. Also on reflection and having read my initial comment again maybe it came across a little harsh. To sum up - would I use Torque GT again? Yes but I'd probably spend more time under the car with an aim for things to be fixed whilst I was there if poss but obviously this has its limitations, the only negative being a live 200+ miles away. Like they have said, call them and make up your own minds and best of luck to you all.

Thanks


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