Firstly thanks for all the comments made by all on this thread but we feel the need to defend ourselves against the comments made by 'Crazylegs' as they're not only unreasonable but inaccurate. Secondly we wish to shed some light into the high level of service we continually strive for here at Torque GT. We're very proud of the reputation we've built over the past 13 years of importing cars from Japan and take our customers concerns/issues very seriously.
Crazylegs, to say we '
shafted you big time' is beyond unreasonable as highlighted by the facts outlined below. This is backed up by contradictory comments you yourself made on this forum since you collected your car on July 9th 2013.
The issue surrounding a leaky TEIN shock absorber was brought up at the beginning of December some 5 months after you collected the DC5 from ourselves. All our cars include 12 months MOT (suspension faults are a failure) plus a warranty period of 3 months which you were made aware of. This is backed up on a thread you started on 5th December 2013 ...
http://www.itr-dc5.com/forum/index.php?/topic/34959-tein-problems/
Unfortunately TEIN
suspension is less suited to UK roads than the OEM set up and as such there is always a high possibility that it wont wear quite so well especially as its already a used part.
Therefore, how can we be held accountable some 5 months later as you insinuate here?... "
They must have clearly known it had these faults and flogged it knowing full well the costs to get the relevant parts replaced and that is out of order"
This should be retracted as is patently untrue
Your comment... "
car needed a timing chain which got diagnosed not long after buying it"
This is the first time we've heard anything about it. It also appears to have you less concerned than you would have everyone else believe considering you only planned to have it replaced nearly 10 months later. You're quoted saying here... "
My next plans are to get the timing chain done followed by a refurbishment of my alloys possibly in a black colour of some kind"...is highlighted in a thread you started in April 10th 2014...
http://www.itr-dc5.com/forum/index.php?/topic/36494-crazylegs-dc5/
As already mentioned above we take all our customers issues very seriously and do our best to provide an unrivaled level of service by correcting any faults developed within a reasonable time period after collection. There does however need to be a cut off point as we can't be held accountable for every single fault or wearing item on a sports car that is
up to 13 years old.
We've supplied many DC5‘s to customers on and off the forum and we take pride in the cars we supply. We are decent people and will always try our best to be as reasonable and fair as possible with any issues that arise. We deal with used vehicles, it's only to be expected that issues arise from time to time, the mark of our company is how we deal with them.
lol 
